April Luncheon - Customer eXperience (CX) Part 2

April 24, 2019
11:00 AM - 1:00 PM
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Fogo de Chao
117 E Washington St
Indianapolis, IN 46204
Venue website

Join IREM Indy at FOGO!

Get ready to turn your card to green!  Join IREM Indy as we host Gabrielle Gonzalez with J.C. Hart Company for Part 2 of our Customer eXperience (CX) series. 

How to Deliver Great Service in a Customer Centric World
Consumer’s demands are at an all-time high while customer satisfaction is at an all-time low. Companies who can bridge the gap between customer expectations and the delivery of their services will have the competitive edge. During this animated presentation you will learn the process for consistently delivering a higher level of service than your competitors. This session will provide a solid foundation and roadmap for those new to the service world and will also lay out a clear framework for service leaders that can be used to scale through your organization

11:00AM Registration
11:30AM Program Begins
   1:00PM Program Ends

Thank you To our Event Sponsor!


About Gabrielle Gonzalez, 
Vice President – Exceptional Customer Experience

Company Experience

Gabrielle joined J.C. Hart Company, Inc. in July of 2011 as Vice President, over Property & Asset Management. Gabrielle was responsible for the operational property and asset management functions of J.C. Hart Company’s 4,000+ unit apartment portfolio including team leadership, customer experience management, operational and capital investment budgeting, asset preservation and expense control. Due to J.C. Hart’s strategic plan for continued growth, a reorganization of Executive responsibilities took place in 2018. Gabrielle’s tremendous enthusiasm for delivering both external and internal Exceptional Customer Experiences made it logical to redirect her leadership to this critical area of focus for J.C. Hart’s projected growth and expansion.

Professional Accomplishments

Gabrielle attended Purdue University and began her career in property management in 1992 with Buckingham Companies in West Lafayette where she served as Marketing & Training Director. Gabrielle also has been an independent Property Management Consultant, working for REITs and private owners throughout the U.S., as well as Regional Manager with NTS Development Company. Her significant contributions to the industry were recognized when Gabrielle received the President’s Award for Excellence and was recognized by IAA as the 2009 Regional Supervisor of The Year.

Gabrielle has a proven track record of success managing an array of multifamily asset classifications including conventional, institutional grade and tax credit.  Gabrielle’s experience also spans a variety of operational strategies from new construction lease up to long term hold to distressed asset, value-add or repositioning and receivership.  Gabrielle is recognized as a thought leader on the subjects of energy conservation and customer experience management and has been invited to share her expertise on these topics by NAA, IAA, NAHB, Journal of Property Management, Multihousing Pro and Sales & Marketing Magic. She attributes her success largely to her passion for inspecting what she expects to ensure the consistent delivery of quality in all areas.


$55.00 Member Ticket

$65.00 Non-Member Ticket